Account Representative Position

Position: Account Representative

Job Type: Full-time 

This position reports to the CXO 

Compensation: $18.00 – $25.00 per hour 

Benefits: 

• Health insurance 

• Paid time off 

• Work from home 

Schedule: Monday to Friday – 40 hrs/week 

Work Location: Remote 

What we do: 

We help business owners create a business that serves them and not the other way around. We do this by helping Landscape Contractors know their numbers. SynkedUP uses a system of budgeting, estimating, and automated job costing to give business owners the ability to accurately and efficiently recover their overhead and add the appropriate profit to all jobs.  

Too many landscapers do not have a true understanding of whether they are truly making money or not. Business owners own businesses to make money – so that they can provide the life they want for their families and teams – but without the proper planning and tracking, things go off the rails. We don’t just sell fancy buttons, we create results for our customers. 

You’d make a great fit for this role if: 

You’re good at: 

• Serving and teaching customers 

• Working independently 

• Communication 

• Caring and compassionate demeanor 

• Knack for troubleshooting and problem solving 

• Moving fast with minimal/no errors 

• Technology and determined to learn new things quickly 

Extra awesome 

• You’re highly adaptable and driven 

• You have a never say never attitude 

• You can manage many projects at once and are super organized 

• You have a high GSD (Get Stuff Done) factor 

• Background in customer success and/or the landscaping industry is helpful 

What you’ll do:    

The daily responsibilities in this role include, but are not limited to: 

• Taking new customers and ensuring a smooth and successful transition from sign up to fully activated.  

• Account creation and set up, and initial training sessions 

• Continued account support through the life of the customer (mostly via chat) 

• Forging strong relationships with our customers and guiding them through a fully activated status 

• Continuous improvement of help center articles 

• Contributing ideas for overall workflow improvement 

• Occasionally travel to industry events, customer get togethers, training seminars, etc.  

What you’ll need: 

• Ability to build relationships with customers 

• Ability to proficiently use our tech stack (listed below) 

• A can-do attitude and natural ability to adapt in a dynamic environment.  

Our tech stack: 

• Office 365 

• Zoom

• Slack 

• Stripe 

• Intercom 

• Hubspot 

• Trello 

• Excel 

Why join us  

Working at SynkedUP can accelerate your career and give you the opportunity to work with an exciting new start-up, making a significant impact in the green industry. It’s truly exciting and rewarding watching your work turn around a customer’s business and begin unlocking success for them. We’re a team that loves what we do, and we all thrive on our ability to make an impact. There are many benefits that come with working with us such as:  

• Opportunities to get involved in various projects and expand your skills and experience 

• Competitive compensation  

• Work from anywhere!